Shipping policy
Last updated: September 11, 2026
The short version. We ship anywhere in the US with USPS, with tracking on every order. Our designs ship for $6.95 flat, or free once your order reaches $60. Custom orders ship at $10 flat, or $20 for 24 hats and up. Every hat is made when you order it, so give us 3–5 business days to make it before it ships. Custom orders take 2–3 weeks from the moment you approve your mockup. What you pay at checkout is what you pay — nothing else arrives later.
Where we ship
We ship to all 50 states, Washington DC, Puerto Rico, and US territories. We deliver to PO boxes and APO/FPO/DPO addresses — USPS handles those without a problem.
We don't currently ship outside the United States. If you're somewhere else and you want a hat, email us and we'll see what we can do.
What shipping costs
Our designs
- $6.95 flat — any order under $60, no matter how many hats.
- Free — $60 and up.
Custom orders
- $10 flat — orders up to 23 hats.
- $20 flat — orders of 24 hats or more.
That's the whole table. No handling fees, no fuel surcharges, no per-item add-ons. Your exact shipping cost is shown at checkout before you pay.
How long it takes
We don't keep finished hats on a shelf. Every one is stamped by hand after you order it, so there's a making step before there's a shipping step.
Our designs: 3–5 business days to make, then 3–5 business days in transit with USPS. Most orders are on a doorstep inside a week and a half.
Custom orders: 2–3 weeks from the day you approve your mockup to the day it ships. That clock starts at your approval, not at checkout — so the sooner you approve, the sooner it moves. Need it faster? Ask us before you order and we'll tell you honestly whether we can do it.
Business days are Monday to Friday, excluding US postal holidays. An order placed Friday evening starts its clock Monday morning.
Tracking
You'll get a confirmation email when you order and a second email with USPS tracking the moment your hat ships. If you have an account, tracking is on your order page too.
Tracking can take 24–48 hours to start showing movement after you receive the number — that's normal and doesn't mean anything is wrong.
No surprise fees
The amount you see at checkout is the amount you pay. There are no customs charges, brokerage fees, or duties owed on delivery. Your order arrives as an ordinary USPS parcel and the mail carrier will never ask you for money.
Getting the address right
Please double-check your shipping address before you pay — apartment numbers especially. Once a package is with USPS we can't redirect it.
If a package comes back to us because the address was incomplete or incorrect, we'll refund the order less the original shipping cost, or send it out again once you cover shipping. Your call.
When things run late
Once your hat is with USPS, delivery timing is in their hands. Weather, holiday volume, and the occasional carrier delay happen, and we can't control any of it.
What we can do is help. If tracking hasn't moved in several days, or your package is past its expected date, email hello@hatandpatch.com and we'll chase it with USPS on your behalf.
Lost, stolen, or damaged
If tracking says delivered and the package isn't there, check with your household and neighbors first and give it 24 hours — carriers sometimes scan early. If it still hasn't turned up, tell us and we'll work it out with you.
If your hat arrives damaged, send us a photo at hello@hatandpatch.com and we'll replace it at our cost. See our Return & Refund Policy for the full detail.
Changing or cancelling an order
Email us as soon as you can. If we haven't started making your hats, we can usually change or cancel without any trouble. Once a hat is stamped or a custom order is in production, options narrow — but tell us anyway and we'll be straight with you about what's still possible.
Questions
Anything at all about shipping, timing, or a package that's gone quiet:
613-408-6512